This policy explains the terms under which Delta D’Asia Food Company Limited (“the Company”, “we”, or “our”) handles the processes of product delivery, receipt, and return/exchange for customers purchasing or requesting samples through our official channels.

1. Scope of Application

This policy applies to customers who contact us through official communication channels, including our website, hotline, social media, or authorized distributors.
Note: The website https://deltadasia.com does not support direct online ordering or payment.

2. Delivery Policy

  • Delivery time and method are arranged according to customer location and delivery service availability.
  • Orders within Ho Chi Minh City are typically delivered within 1–3 working days.
  • Orders to other provinces are delivered within 3–7 working days, depending on the logistics carrier.
  • Customers will be informed in advance in case of any delivery delays due to force majeure events (weather, natural disasters, transportation issues, etc.).

3. Product Receipt

Customers are advised to:

  • Check the external condition of the package (seal, packaging, labeling) before signing for receipt.
  • Refuse to accept delivery if the package shows signs of damage, broken seal, or tampering.
  • Contact our customer service hotline immediately for verification and assistance if any issue arises.

4. Return and Exchange Policy

We accept product returns or exchanges in the following cases:

  • The product received is incorrect, damaged, or defective due to manufacturer or shipping fault.
  • The product has expired or does not match the specifications on the order confirmation.

Conditions for return/exchange:

  • The product must be unused, unopened, and still in its original packaging.
  • Customers must contact our support team within 3 days from the date of receipt.
  • Customers need to provide proof of purchase (receipt, invoice, or delivery note).

Non-returnable cases:

  • Products that have been opened, used, or damaged by the customer.
  • Products not purchased through our official or authorized channels.

5. Refund Method

  • If the return request is approved, refunds will be processed within 7–10 working days from the date we receive the returned product.
  • Refunds will be made through the same payment method used in the original transaction (if applicable).

6. Contact Information for Return & Support

Delta D’Asia Food Company Limited
Brand: Sunbeleaf Herbal Tea
Address: 107 Street 2, Group 3, Quarter 1, Tang Nhon Phu Ward, Ho Chi Minh City, Vietnam
Office: 45/2 Trinh Hoai Duc, Tang Nhon Phu Ward, Ho Chi Minh City, Vietnam
Hotline: 0903 349 318 – 0339 650 681
Email: herbaltea@sunbeleaf.vn
Website: https://deltadasia.com

🌿 Note:
Our herbal teas and natural products are made with care and attention to quality. We strive to ensure every customer receives the best experience. Please contact us immediately if you encounter any issue—we are always happy to support you.